Refund Policy

Our games are digital files you can download the moment you pay, so we can't take them back once they've been downloaded. If you change your mind before downloading, you can ask for a full refund within 7 days. If something is wrong with your files, we'll fix it or refund you.

• Full refund if you ask within 7 days of purchase and have not downloaded any of its files.
• After a download, purchases are final, except as in section 3.

• Full refund if you ask within 7 days of starting a new subscription, as long as no credits have been used and the bonus mystery has not been downloaded.
• After that, or once a credit or the bonus has been used, the subscription year is not refundable. You can still cancel anytime to stop the next renewal; you keep access until the end of the year you paid for.
• Renewals: we email a reminder before each renewal so you can cancel in time. If a renewal charge goes through and you contact us within 7 days of it without having used any of the new year's credits, we will refund it.
• How to cancel: from your dashboard (Manage Billing), or by emailing support@opencaseco.com. See section 5 of our Terms of Service.

If a file is missing, won't open, or is faulty, or you were charged twice, email support@opencaseco.com. We will fix it, send a working copy, or refund you, whichever is appropriate.

Email support@opencaseco.com from the email address on your account with the order details (or the date and what you bought). Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Please contact us before disputing a charge with your bank. We can usually sort things out faster.

This policy does not limit any refund or cancellation right you have under the consumer-protection law where you live.

17907583 Canada Inc. (operating as Open Case Co)
538 Delaronde Road
Saskatoon, Saskatchewan S7J 4A8
Canada
Email: support@opencaseco.com